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Will a claim affect my rates?
Filing a claim may affect your rates. Your auto insurance rates are based in part upon your driving experience.
If you have questions regarding your rates, contact your agent or underwriter.
What does total loss mean?
When your vehicle is declared a total loss, it means that the repair cost is within 75% of the actual cash value or exceeds the actual cash value of the vehicle.
If my vehicle is declared a total loss, will I be paid to repair it as an option?
No. Your auto insurance will only pay you the actual cash value of the auto as of the date of loss, not the cost to repair it.
May I keep my vehicle if it is a total loss?
An insurance company has the option to take the title of your insured auto because the company is entitled to any salvage value your auto may have.
Preferred Mutual elects to take over the salvage and has it moved to a Salvage Yard. You will be paid the actual cash value of the vehicle as of the date of loss.
Do I continue to pay an insurance premium if my vehicle is a total loss?
Yes. The auto is considered insured until you return the license plates to the Department of Motor Vehicles. If your vehicle is stolen or burned in a fire,
and you do not have the plates, contact the nearest Department of Motor Vehicles to obtain a lost or stolen plates receipt. Give the receipt to your insurance company
in order to cancel your policy, and to avoid paying additional premium.
My vehicle is at a body shop. Will my insurance company pay for used or new parts?
If the damage impairs the operational safety of the vehicle, then Preferred Mutual pays to replace with new parts.
For non-safety parts, State Regulation 64 allows replacement of damaged parts with used or reconditioned parts as long as they are the same like, kind, and quality.
For example, if you have a two-three year old vehicle with a damaged door, the door would be replaced with the same like, kind, and quality part. You can request new parts, but you will have to pay the difference in cost.
What does "full glass coverage" allow?
Glass damage (not mirrors or headlights) is covered under your comprehensive coverage. "Full glass coverage" will pay the entire glass loss (no deductible applies).
If you do not have full glass coverage, your comprehensive deductible will apply.
What is no-fault coverage?
If you are injured while in the use or operation of your motor vehicle, your insurance company reimburses you, the passengers in your vehicle, or a pedestrian or
bicyclist injured by your vehicle for financial losses [like medical expenses and lost wages due to the accident] regardless of fault. No-fault coverage will pay for
expenses actually incurred up to a specific, per-person, dollar amount. Another term for no-fault coverage is PIP Coverage (Personal Injury Protection).
What is covered under the no-fault benefit?
$50,000 per person; consisting of the following basic benefits:
- Necessary doctor visits, hospital bills, other health services expenses payable according to the fee schedule adopted by the New York State Insurance Department.
- 80% of lost earnings up to the maximum $2,000 per month, for up to three years after the date of the accident.
- Up to $25/day, for a year, for other reasonable and/or necessary expenses the injured party had to incur because of this accident.
Also, costs incurred for hiring a housekeeper or necessary transportation to and from a health provider.
How can I get my deductible back if I am not at fault for an automobile accident, when the other driver is at fault?
Your insurance company will do this for you. Your policy's subrogation clause enables us to obtain reimbursement from the at-fault party's insurance company for the cost of repairing your vehicle.
This is the amount we actually paid out plus your deductible.
When we receive reimbursement from the other insurance carrier, we will send you a check for the amount of your deductible. If the other company accepts 100% liability,
we will send you the entire deductible amount. If the other driver involved in the accident is partially liable for the accident, their carrier will pay us a percentage of the collision payment,
and your deductible.
You will be reimbursed the percentage of your deductible that we were able to recover.
Will my policy pay for tree and shrubs that were damaged?
Trees, plants, shrubs, and lawns are covered only for lightning, fire and vehicle damage (only if the vehicle was driven by a non-resident of the household).
If a tree is knocked down by wind or weight due to snow and ice, the tree replacement is not covered. However, up to $500 is available to remove the fallen debris that has caused damage to the house,
garage, shed, fence, or other covered property.
Is my cell phone, CDs, tapes, and car stereo covered under my Homeowners policy?
There is coverage for these items, unless they are in the vehicle and are able to run from the vehicle's electrical system.
Is a vehicle covered under the Homeowners policy?
Only vehicles not required to be licensed for road use and solely for the maintenance of the premises.
Why do we put lien holders, mortgagees, and additional insured's on settlement checks?
Lien holders, mortgagees, and additional insured's have a financial interest in the property that is damaged. Under the terms of your policy, they share an interest with the named insured.
Should I be concerned if I see ice back-up on my roof and eaves?
Yes. Most seepage losses resulting from the build-up of ice at the eaves are caused by a combination of insufficient attic insulation and insufficient ventilation.
As snow accumulates on the roof, insufficient insulation allows heat to escape through the roof. As the heat escapes, the layer of snow immediately adjacent to the roof surface melts and
works its way down the roof surface, insulated by the layer of snow above. When the water becomes exposed to the cold air at the eaves, it freezes. As more and more water freezes, ice builds up and
forces the water to find a path of least residence (which often times is under your shingles) and, eventually, into the building structure causing damage.
What is a public adjusting company and do I need to hire one if I have a claim?
A public adjusting company is a business that will represent you for a fee in presenting a claim to your insurance company. The fee is deducted from any loss settlement paid.
These companies are very aggressive in soliciting your business and have no relationship with your insurance agent or insurance company.
Your Independent Insurance Agent and Preferred Mutual work very hard to provide excellent service and settle claims fairly. Therefore, there is no need to hire a public adjusting company and
pay them a fee that will be deducted from your loss settlement.
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